Refund Policy
Data AI is designed so you only pay for what you use or earn. Because there are no upfront subscriptions on self-serve plans and you can start free, refunds are rarely needed. This policy explains when refunds are available and how to request one. It forms part of our Billing Terms.
1. 1. Start free, pay as you grow
The free tier lets you evaluate the Service on your own data before you pay anything. Paid fees are usage-based (calculated per 30-day billing period) and/or revenue-share (calculated per 5-day billing period), so charges reflect activity that has already occurred.
For this reason, fees for usage already delivered are generally non-refundable, except as described in this policy or required by law.
2. 2. Billing errors and duplicate charges
If you were charged more than once for the same invoice, charged for usage that did not occur, or charged an incorrect amount because of an error on our side, we will correct it. Depending on the circumstances, we will refund the difference to your original payment method or apply a credit to your account.
3. 3. Service issues
If a significant problem with the Service caused you to be charged for usage that did not deliver its intended result, contact us and we will review it in good faith. Enterprise customers are covered by service credits under our SLA.
4. 4. Overpayments
If you pay more than your outstanding balance, the excess will be held as a credit and applied to future invoices. If you close your account with a credit remaining, you may request a refund of the unused credit.
5. 5. How to request a refund
Email support@ventureship.xyz within 30 days of the invoice date, including your workspace name, the invoice number and the reason for your request. We aim to review requests within ten business days.
Approved refunds are issued to the original payment method through Stripe. Depending on your bank or card issuer, it may take several business days for a refund to appear.
6. 6. Chargebacks
Please contact us before disputing a charge with your bank, so we can resolve the issue quickly. If a chargeback is filed, we may restrict features on the account while the dispute is reviewed.
7. 7. Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law. Questions can be sent to legal@ventureship.xyz.