Privacy Policy

1. 1. Who we are

Data AI is operated by Ventureship. For personal information we collect to run our business, such as account and billing details, Ventureship is the controller. For data that customers upload or connect to their workspaces ("Customer Data"), our customer is usually the controller and Ventureship acts as a processor on their behalf, as described in our Data Processing Addendum.

If you use Data AI through an account provided by your employer or another organization, that organization's own privacy practices may also apply, and you should direct questions about Customer Data to them first.

2. 2. Information we collect

Information you give us: when you create an account, contact us or subscribe to updates, we collect details such as your name, email address, company name, role and any message you send us. When you upgrade to a paid plan, our payment processor collects your payment details; we receive limited information such as the card type, last four digits and billing address, but never your full card number.

Customer Data: files, records and other content you upload, connect or generate in your workspace, including prompts, dashboards, workflows and outputs. We process Customer Data to provide the Service to you.

Information collected automatically: when you use the Service or visit our websites, we collect technical information such as IP address, device and browser type, pages viewed, features used, timestamps and diagnostic logs. We use cookies and similar technologies as described in our Cookie Policy.

Information from others: we may receive information from integrations you choose to connect, from partners or affiliates who refer you, or from publicly available sources, in each case in line with applicable law.

3. 3. How we use information

We use personal information to provide, maintain and improve the Service; to create and manage accounts; to process payments and issue invoices; to respond to requests and provide support; to send service announcements, security alerts and billing notices; and to keep the Service safe, including detecting and preventing fraud, abuse and security incidents.

With your consent or where permitted by law, we may also send product updates and marketing messages. You can unsubscribe from marketing at any time using the link in each message.

We do not sell personal information or Customer Data. We do not use Customer Data to build products for other customers, and we only access Customer Data where needed to provide the Service, provide support you request, keep the Service secure or comply with the law.

4. 4. Legal bases for processing

Where data protection laws such as the GDPR or UK GDPR apply, we rely on the following legal bases: performance of a contract with you; our legitimate interests in operating, securing and improving the Service, where those interests are not overridden by your rights; compliance with legal obligations; and your consent, where we ask for it. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. 5. How we share information

We share personal information only as described in this policy. We use trusted sub-processors such as cloud hosting and payment providers to help us run the Service, under contracts that require them to protect the information and use it only to provide services to us. Payments are processed by Stripe, whose use of your information is governed by its own privacy policy.

We may also share information with your consent or at your direction, such as when you connect an integration or share a dashboard; with professional advisers under duties of confidentiality; with authorities where required by law or to protect rights, safety and property; and in connection with a merger, acquisition or sale of assets, in which case we will require the recipient to honor this policy.

6. 6. International transfers

We and our sub-processors may process information in countries other than the one where you live. Where we transfer personal information internationally, we use appropriate safeguards required by applicable law, such as standard contractual clauses approved by the relevant authorities.

7. 7. Data retention

We keep personal information for as long as your account is active or as needed to provide the Service. Customer Data is retained until you delete it or close your workspace, after which it is deleted from active systems within a reasonable period and from backups as they cycle, unless we must keep it longer by law.

We keep billing records and certain logs for longer where required for tax, accounting, security or legal purposes.

8. 8. Security

We use administrative, technical and organizational measures designed to protect information, including encryption in transit and at rest, access controls, logging and regular review of our safeguards. No system is perfectly secure, so we cannot guarantee absolute security, but we work continuously to protect your information and will notify you of a personal data breach where required by law.

9. 9. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. Residents of certain US states may have rights to know, delete and correct personal information and to opt out of the sale or sharing of personal information. We do not sell personal information.

To exercise your rights, email legal@ventureship.xyz. We will verify your request and respond within the time required by law. You also have the right to lodge a complaint with your local data protection authority. We will not discriminate against you for exercising your rights.

10. 10. Children

The Service is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, contact us and we will delete it.

11. 11. Changes and contact

We may update this policy from time to time. If we make material changes, we will notify you by email or through the Service before they take effect. The date at the top shows when it was last updated.

Questions or requests about this policy can be sent to legal@ventureship.xyz.