Answers when you need them.
Find quick answers about your account, data, billing and features, or reach our support team at support@ventureship.xyz.
No credit card required · Free forever tier · Set up in minutes
Stuck? Let's get you moving again.
Whether you are connecting your first source or reconciling an invoice, the help center has clear answers, and our team is a message away.
- 01Fast answers to common questions.
- 02Clear steps for every fix.
- 03Easy escalation to a real person.
- 04Billing help without the runaround.
Everything Help Center teams need, in one intelligence layer
Getting started
Sign-up, workspaces, inviting teammates and your first question.
Data and sources
Uploading files, connecting tools and managing syncs.
Billing and invoices
Billing periods, invoices, payments and balances.
Agents and workflows
Building, approving, pausing and troubleshooting automations.
Security and privacy
Permissions, data deletion and privacy requests.
Contact support
Email support@ventureship.xyz for anything else.
From first question to first win in minutes
Search
Type your question to find the right article instantly.
Follow the steps
Most issues are solved in a few clicks.
Still stuck?
Email support@ventureship.xyz with your workspace name.
Get it solved
A real person helps you until it is fixed.
Built for the decisions that move the needle
Account access
Sign-in, team access and workspace settings.
Invoice questions
Understanding charges, balances and payment options.
Data issues
Missing records, sync timing and source permissions.
Feature how-tos
Getting the most out of Search, Prompt, Operate and Automate.
What changes when your data starts talking back
Most questions are answered without waiting.
Real people when you need them.
Get back to work quickly.
Support you can count on.
We treat every request with care and keep your information private.
- support@ventureship.xyz for account help
- legal@ventureship.xyz for privacy requests
- Priority response for Enterprise
- Help articles available 24/7
Questions, answered
How do I contact support?
Email support@ventureship.xyz with your workspace name and a description of the issue.
When are invoices issued?
Invoices are issued at the end of each billing period (30 days for usage plans, 5 days for revenue share) and are due on receipt.
Why are some features restricted?
If an outstanding balance remains unpaid, some features may be restricted until it is paid in full. Paying the balance restores full access.
How do I delete my data?
You can delete individual sources or your entire workspace from your settings, or email legal@ventureship.xyz.
How fast does support respond?
We aim to respond within one business day. Enterprise customers receive priority response times.